Building
The feed looks busy long after the work seems finished
The feed looks busy long after the work seems finished
Reload the page.The workspace tracks progress over a live connection. If that connection drops, the display can keep showing the old state after the Builder has actually finished. Reloading reconnects and reads the true state.You are not losing work, and reloading does not cost extra credits.
The preview never appears
The preview never appears
Check what the preview pane says:
preview starting…— nearly there. Wait a few seconds.this session is asleep— select Wake preview or send a message.no live preview— the build settled without a running app. Ask for a change to keep building, or publish.
preview starting… for more than a couple of minutes, reload the page.The Builder seems stuck partway through
The Builder seems stuck partway through
First reload — the display may simply be stale.If it is genuinely stuck, select Stop, then send:If that does not help, Start fresh archives the session and starts over. Your files and published site are kept.
The Builder changed more than I asked for
The Builder changed more than I asked for
Ask it to revert that specific part. Naming exactly what you want back is more reliable than “undo that”.Smaller, more specific requests stay better scoped.
The preview looks broken mid-build
The preview looks broken mid-build
Usually temporary — the Builder fixes its own breakage as it goes and does not report routine recovery.If it stays broken, describe what you see in plain terms: “the homepage is blank” or “the schedule section shows an error”.
Publishing
'Nothing to publish yet. Finish a build first'
'Nothing to publish yet. Finish a build first'
Publishing ships your last completed milestone. Wait for the Builder’s summary, then publish.
'That name is already taken' or 'That name is reserved'
'That name is already taken' or 'That name is reserved'
Addresses are globally unique, and some names are reserved. Pick another — see Site addresses.
'Use 3–63 lowercase letters, numbers, or hyphens'
'Use 3–63 lowercase letters, numbers, or hyphens'
Remove capitals, spaces, accents, and symbols. The name cannot start or end with a hyphen.
'That approval expired' or 'Your files changed since this was proposed'
'That approval expired' or 'Your files changed since this was proposed'
The review dialog describes one exact version, and it went stale — either time passed or the Builder kept working. Select Publish again to review the current version.
'Publish failed. Try again'
'Publish failed. Try again'
Select Publish again. A failed publish leaves your existing live site untouched and never releases your claimed name.
My live site still shows the old version
My live site still shows the old version
Published sites are snapshots — they update only when you publish again. If you have published, hard-refresh or open the site in a private window to bypass your browser cache.See Update a published site.
I claimed the wrong address
I claimed the wrong address
Addresses cannot currently be changed. Create a new workspace and publish that to the name you want.
Credits and billing
'You're out of credits. Top up on the Usage page'
'You're out of credits. Top up on the Usage page'
Add credits on the Usage page, or wait for your daily allowance to refill at midnight UTC.Nothing is lost while you are out of credits.
My balance dropped faster than expected
My balance dropped faster than expected
Three things spend credits: the Builder working, the machine running your app while awake, and publishing.Check Last 30 days on the Usage page for the breakdown, and see Track your usage for ways to spend less.
I paid but my balance didn't change
I paid but my balance didn't change
Select Refresh usage. Settlement can lag by a few minutes. If it persists, contact support.
Usage has paused unexpectedly
Usage has paused unexpectedly
Check Monthly spend limit on the Usage page. Usage pauses for the month once spend reaches your cap.
Running your company
No task suggestions today
No task suggestions today
Suggestions start after your first build. On your first visit of the day the slate can take a moment —
Still putting today's tasks together. Try again in a moment. And some days the generator genuinely has nothing to add.An automation is 'Paused after failing'
An automation is 'Paused after failing'
Open its run history to see what went wrong — usually an app connection that needs reconnecting or a job description that needs sharpening. Fix it and resume.
Company email won't send
Company email won't send
Either you hit the daily send limit (it resets tomorrow; paid plans have a higher limit) or sending is paused for delivery problems — the page says so. Receiving always works. See Your company inbox.
Skarmy refuses to do something in a connected app
Skarmy refuses to do something in a connected app
Deleting is never done, sending never happens from automations, and a skill you switched off refuses by name. See App permissions.
Account
I built something as a guest and don't want to lose it
I built something as a guest and don't want to lose it
Create an account. Everything you started as a guest moves across.You must sign up before you can open the Builder or publish.
My company is still called 'Untitled Company'
My company is still called 'Untitled Company'
Set the name in Settings → Company → Overview, or ask the coach to rename it.
I can't find a workspace
I can't find a workspace
Check which company is active in the switcher at the top of the sidebar. Workspaces belong to a company, and the app only shows the active one’s. Search (⌘K) also finds them by name.
I can sign in, but every action fails
I can sign in, but every action fails
Some privacy extensions and browser settings strip the security header Skarmy uses to verify that requests really come from you. Try a different browser or disable the extension for
app.skarmy.ai.I want to add a teammate
I want to add a teammate
Not available yet. Sending an invite returns Invites are coming soon.
Still stuck
- Check status.skarmy.ai for a live incident.
- Ask in the Skarmy community.
- Read the FAQ.
Next
Session states
What each session state means.
FAQ
Short answers to common questions.