> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skarmy.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Your company inbox
> Every company gets its own email address at mail.skarmy.ai. Read and reply from the Inbox, let Skarmy draft for you, and stay in control of every send.
Your company can send and receive real email from its own address: `yourhandle@mail.skarmy.ai`. The **Inbox** page is where you read, write, and approve what goes out.
## Before you start
Nothing to set up — the address is provisioned when you first need it. You can change the handle in **Settings** → **Company** → **Email**.
## The page
Select **Inbox** in the sidebar. The header shows your company's address. Below it:
* **New email** — a composer that folds out inline, for writing as your company.
* **Conversations** — every thread, newest first.
A counter under the composer reads how many of today's sends you have left. Empty state: `No conversations yet. Share {your address} or send your first email.`
## Let Skarmy draft it
Two ways Skarmy helps with the writing:
* **Write it** — in the composer, Skarmy drafts a subject and body for a new message, or a reply grounded in the recent thread. You edit and send.
* **Agent drafts** — automations like Inbox catch-up leave reply drafts waiting in the thread. You approve or discard each one.
Skarmy never sends email on its own. Every outgoing message — yours, drafted, or agent-written — leaves only when you send or approve it.
## Your handle
The part before `@mail.skarmy.ai` is your handle. Rules:
| Rule | Detail |
| ---------- | ------------------------------------------------------------------------------------------- |
| Length | 3 to 30 characters |
| Characters | Lowercase letters, numbers, hyphens |
| Ends | Must start and end with a letter or number |
| Reserved | Names like `postmaster`, `abuse`, `admin`, `support`, `skarmy`, `noreply` are not available |
Change it in **Settings** → **Company** → **Email**.
## Limits
| Limit | Value |
| -------------------------------- | ------------------------------------------ |
| Recipients per message (To + Cc) | 20 |
| Sends per day | 20 on Free, 200 on paid plans, per company |
## If sending gets paused
Email providers penalise addresses that bounce or get marked as spam, so Skarmy protects your address: one spam complaint, or five bounces within a week, pauses sending while things are looked into. You see:
> Sending is paused for this address while we look into delivery problems. You can still receive and read email.
Receiving is never paused. If this happens and you believe it is a mistake, contact support.
## Verify
* The header shows your address.
* A test email sent to your address from your personal account appears in Conversations.
* Your reply arrives back.
## Troubleshooting
| Problem | Fix |
| ---------------------------------------- | --------------------------------------------------------------------------- |
| You hit the daily send limit | The counter resets tomorrow. Paid plans have a higher limit. |
| A draft you did not write is in a thread | That is an agent draft waiting for your decision. Approve it or discard it. |
| Sending is paused | See above — receiving still works, and support can help. |
| You want a different address | Change the handle in **Settings** → **Company** → **Email**. |
## Next
Have Skarmy check this inbox on a schedule and draft replies.
The rules for everything Skarmy does on your behalf.